Q 1.What is Dabbawala customer care number?
Ans . You can contact Dabbawala Customer service team from Mon-Sat from 09:00 – 18:00 IST on +91 8181811651 or mail anytime on dabbawala.smart@gmail.com , our team will be glad to assist you.
Q 2. I want to partner my restaurant/Outlet with Dabbawala?
Ans: Kindly mail us on dabbawala.smart@gmail.com with Outlet Name , City , Contact Person Name and Contact Number or call us on +91 8181811651. Our Team will get in touch with you.
Q 3. I want to explore career opportunities with Dabbawala?
Ans: Kindly mail your current CV to us on dabbawala.smart@gmail.com with Name , City , Contact Number. Our Team will get in touch with you .
Q 4. I want to provide Feedback?
Ans. Send us a mail on dabbawala.smart@gmail.com and our concerned department will coordinate.
Q 5. I want to cancel my Order?
Ans. Orders once placed cannot be cancelled. No refunds will be provided for the same.
Q 6. Can I edit my order after placing it?
Ans . Orders once placed cannot be Amended. Cancellation charges may apply.
Q 7.Will Dabbawala be responsible for quality/quantity?
Ans. Quantity and quality of the product is the oulet’s responsibility >however, in case of any issue or complaint kindly mail us on dabbawala.smart@gmail.com and our concerned department will coordinate and give a satisfactory solution.
Q 8.Is there a minimum order value?
Ans. Yes , there may be a minimum order value depending on outlet’s policy.
Q 9.What are your delivery hours?
Ans. Delivery hours may vary depending on location also depends on stock availability from the outlet.
Q 10.Can I order from any location?
Ans. Yes ,the app suggests all the partner outlets from your vicinity and you can order from any of them.
Q 11. Can I change my address / Number ?
Ans. You cannot change address after order placed. You can mention additional details in the remarks sections on order placing screen.
Q 12.Is single order from multiple outlets possible?
Ans. We currently do not support this. However, you can place different orders from different outlets.