Privacy Policy
How we collect, use, and protect your personal information
This Privacy Policy ("Policy") describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at www.Dabbawala.live, or the Dabbawala mobile application (collectively, "Dabbawala Platform") made available by Smart Technologies ("Dabbawala", "Company", "we", "us" and "our"), a partnership company established under the laws of India having its registered office at Shop No.1, 2nd Floor, City centre, Nani Daman, Daman - 396210.
The terms "you" and "your" refer to the user of the Dabbawala Platform. The term "Services" refers to any services offered by Dabbawala whether on the Dabbawala Platform or otherwise.
Please read this Policy before using the Dabbawala Platform or submitting any personal information to Dabbawala. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.
1Your Consent
By using the Dabbawala Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Dabbawala Platform.
2Policy Changes
We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the Dabbawala Platform or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.
3Information We Collect From You
Device Information:
In order to improve your app experience and lend stability to our services to you, we may collect information or employ third party plugins that collect information about the devices you use to access our Services, including the hardware models, contact_list, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, mobile network information, installed applications on device and phone state.
4Cookies
Our Dabbawala Platform and third parties with whom we partner, may use cookies, mobile device IDs, "flash cookies" and similar files or technologies to collect and store information with respect to your use of the Services.
Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as authenticating users, remembering user preferences and settings, and determining the popularity of content.
5Uses of Your Information
We use the information we collect for following purposes, including:
- To provide, personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your Dabbawala account
- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services
- To administer and enhance the security of our Dabbawala Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
- To understand our users, improve the content and features of our Services, process and complete your transactions, make special offers, provide customer support
6Disclosure and Distribution of Your Information
With Partner Restaurants/Merchant:
While you place a request to order food through the Dabbawala Platform, your information is provided to us and to the restaurants/merchants with whom you may choose to order. In order to facilitate your online food order processing, we provide your information to that restaurant/merchant in a similar manner as if you had made a food order directly with the restaurant.
For Crime Prevention or Investigation:
We may share this information with governmental agencies or other companies assisting us, when we are obligated under the applicable laws or in good faith to respond to court orders and processes, or detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts.
7Data Security Precautions
We have in place appropriate technical and security measures to secure the information collected by us. Our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers).
You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the Dabbawala Platform, you are responsible for keeping these details confidential.
8Background Location in Rider Partner Application
Partner Rider Application collects location data to enable rider location tracking for client to track their food parcel delivery. Even when the application is closed and/or not in used, we do not use location for marketing purpose and/or any third party tracking.
9Using Instagram
"Dabbawala Partner" app is available to all restaurants owner. Restaurant owner can use this app to manage restaurant details, manage orders, setting up all menus, handling payment, delivery method and so many other features.
We provide feature of Restaurant Photos where restaurant owner can upload photo for their menu, food and ambience. We are using Instagram API to allow restaurant owner to login into his Instagram account and upload his Instagram photos for menu, food and ambience photos.
10Opt-Out
If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy or you want your data to be deleted, please write to us at . Please note that we may take time to process such requests, and your request shall take effect no later than 5 (Five) business days from the receipt of such request.
Grievance Officer & Contact Details
Grievance Officer
Dabbawala Grievance Officer
Shop No.1, Second Floor,
City Centre, Daman – 396210
General Contact
If you have any Query, Feedback or Concern about this Privacy Policy, you can reach out to us using the contact details above.