Find answers to common questions about our food delivery service
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You can reach our customer care at +917690090046 or email us at care@dabbawala.live. Our team is available Monday to Friday from 9:00 AM to 8:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 10:00 AM to 4:00 PM.
We'd love to have you as a partner! Please contact us at +917690090046 or email partners@dabbawala.live. Our partnership team will guide you through the registration process and help you get started with our platform.
Great! We're always looking for talented individuals to join our team. For rider positions, contact +917690090092. For other career opportunities, reach out to partners@dabbawala.live with your resume and preferred position.
Your feedback is valuable to us! Please share your thoughts by calling +917690090046 or emailing care@dabbawala.live. We read every feedback and continuously work to improve our services.
You can cancel your order before it's confirmed by the restaurant. Once confirmed, cancellation may not be possible. Please call our customer care at +917690090046 immediately for assistance with order cancellation.
Order modifications are possible only before the restaurant confirms your order. Please contact customer care at +917690090046 as soon as possible if you need to make changes to your order.
While we ensure safe delivery, the quality and quantity of food is the responsibility of the restaurant partner. If you face any issues, please contact us at +917690090046 and we'll work with the restaurant to resolve your concern.
Minimum order values may vary by restaurant and location. You can see the minimum order requirement for each restaurant on their menu page before placing your order.
Our delivery hours typically range from 10:00 AM to 11:00 PM, but may vary by location and restaurant availability. Each restaurant displays their operational hours on their menu page.
Currently, we deliver to specific serviceable areas. During the order process, you can check if delivery is available to your location by entering your address. We're continuously expanding our coverage area.
Yes, you can update your delivery address and phone number in your profile settings. For immediate changes to an active order, please contact customer care at +917690090046.
Currently, you need to place separate orders for different restaurants. Each order will be delivered independently. We're working on features to make multi-restaurant ordering more convenient in the future.
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